FAQ

Do you offer same day rush local delivery?

Yes we do if order is a custom order and received by 10am EST in these Loudoun & Fairfax County zip codes M-F

Sterling 20164-20165-20166 $24  ~  Ashburn 20147-20148 $24   Herndon 20170 $24   

Great Falls 22066 $24  ~  Reston 20190-20191 $24  Leesburg 20175-20176 $24      

 

Loudoun Hospital $25  Fairfax Hospital $25  Fair Oaks Hospital $25  Reston Hospital $25 Courier only deliveries

 

IF Saturday or Sunday is requested for delivery add'tl $5 is added. Holidays addt'l $10 is added 

IF an order is placed after 1pm on Friday it will be out for delivery the next business day (Monday).

There are gifts on our site that can be delivered same day nationwide. We are part of Gifted In 24, which provides same day delivery.

Do you ship to hospitals?

No we don't. We'd be happy to ship to their home address OR hand deliver locally to hospitals located in Loudoun & Fairfax County mentioned above

What method of payment do you accept?

online we accept MC, VISA, AE, PayPal, Venmo

Hours

online 24/7, in studio M-F 10-5 EST

Substitutions
Though rarely does the need present itself, we reserve the right to substitute an item of equal or greater value.

Do you customize baskets?

YES, this is our favorite thing to do! Please call 800-953-4438 (GIFT) to start creating! We will also send you a picture of your custom creation with your receipt.

How do I know if my order has been shipped?

You will receive tracking #'s after order has shipped.  We ship FedEX & USPS

What about gifts containing alcohol?

NOTE: For legal reasons, gifts containing alcohol are shipped from our warehouse out of state. Gifts with alcohol must ship FedEx which delivery is 2-4 days (does not count day shipped)depending on location nationwide and an adult must sign for the package.

Due to state laws, gifts with wine or beer may NOT ship to Alabama, Arkansas, Delaware, New York, Mississippi, Oklahoma, Pennsylvania , South Dakota, North Dakota, and Utah. 

Can I cancel my order?

You may cancel your order within 24 hours by calling our office at (703) 973-6300 
If your order includes fresh fruit or flowers, has been processed, en route for local delivery, shipped, or a CUSTOM ORDER we are unable to honor your request to cancel.
 
NOTE: NO refunds, exchanges or cancellations on Custom Gifts and Fresh Fruit Baskets
 
Local delivery charges & shipping charges
 
~Delivery charges whether hand delivery or shipping are in addition to the cost of the gift basket, bag or box.
~We hand deliver, see above zip codes, otherwise all others are shipped including ALL the gifts containing alcohol.
~Gifts are shipped Monday thru Friday, NO weekends or holidays.
~Delivery fee is based on city & zip code in which your basket is being delivered.
  You will be charged a re-delivery fee if the address you provided is incorrect. We need suite #'s,    apartment #'s, and CELL phone #'s. Please let us know if it's OK to leave if delivering to a home
  address.
~Same day/rush, overnight shipping and weekend delivery service available for an additional fee. 
   Please call for pricing at (800) 953-4438 ~ (703) 973-6300 c/t during normal business hours.
~During summer months, gifts do NOT ship on Fridays