FAQ

Do you offer same day local delivery?

Yes we do if order is a custom order and received by 10am EST in these Loudoun & Fairfax County zip codes M-F

20164-20165 $12  ~   20166 $15   ~   20147 $17   ~   20148 $20   ~  20170 $15    ~   22066 $15  

20190-20191 $15  ~   20175-20176 $20     22042 $25   ~   22033 $25 

Loudoun Hospital $20  Fairfax Hospital $25  Fair Oaks Hospital $25  Reston Hospital $20

IF Saturday or Sunday is requested for delivery add'tl $5 is added. Holidays addt'l $10 is added 

IF an order is placed after 1pm on Friday it will be out for delivery the next business day (Monday).

There are gifts on our site that can be delivered same day nationwide. We are part of Gifted In 24, which provides same day delivery

Do you ship to hospitals?

No we don't. We'd be happy to ship to their home address OR hand deliver locally to hospitals located in Loudoun & Fairfax County

What method of payment do you accept?

online we accept MC, VISA, AE, Discover, PayPal

Hours

online 24/7, in studio M-F 10-5 EST

Substitutions
Though rarely does the need present itself, we reserve the right to substitute an item of equal or greater value.

Do you customize baskets?

YES, this is our favorite thing to do! Please call 800-953-4438 (GIFT) to start creating! We will also send you a picture of your custom creation with your receipt.

How do I know if my order has been shipped?

You will receive tracking #'s after order has shipped.  We ship FedEX & USPS

What about gifts containing alcohol?

NOTE: For legal reasons, gifts containing alcohol are shipped from our warehouse out of state. Gifts with alcohol must ship FedEx which delivery is 2-4 days (does not count day shipped)depending on location nationwide and an adult must sign for the package.

Due to state laws, gifts with wine or beer may NOT ship to Alabama, Arkansas, Delaware, New York, Mississippi, Oklahoma, Pennsylvania , South Dakota, North Dakota, and Utah. 

Can I cancel my order?

You may cancel your order within 24 hours by calling our office at (703) 406-0111 
If your order has been processed, en-route for local delivery, shipped, or a CUSTOM ORDER we are unable to honor your request to cancel.
 
NOTE: NO refunds, exchanges or cancellations on Custom Gifts and Fresh Fruit Baskets
 
Local delivery charges & shipping charges
Delivery charges whether hand delivery or shipping are in addition to the cost of the gift basket. We hand deliver, see above zip codes, otherwise all others are shipped including the gifts containing alcohol. Delivery fee is based on city and zip code in which your basket is being delivered. You will be charged a re-delivery fee if the address you provided is incorrect. We need suite #'s, apartment #'s, and phone #'s. Please let us know if it's OK to leave if delivering to a home address.
Same day/rush, overnight shipping and weekend delivery service available.  Please call for pricing at (800) 953-4438 ~(703) 406-0111 during normal business hours.