Login Status
Frequently Asked Questions
If you don't see the answer to your question below, please contact us.
Creating an account
To create an account, click Login in the box on the left side bar. Enter your email address and a password and click on New Account.
Creating an account allows you to view your account details, edit your shipping and billing addresses, look up past orders, check order status, create a wish list, and create Gift Registry lists.
Creating your Wish List and Gift Registries
You may create one personal wish list and multiple Gift Registry lists. My Wish List is your own personal list that you can add items to for purchasing at a later date. It's not a public list and can only be viewed by you once you are logged in.
Gift Registry lists are for creating lists of items and then sending the URL of a particular list to friends so they can purchase from your list. To begin adding items to a Gift Registry, you must create the Registry list first by logging in and going to your account via the Your Account link at the top of the left sidebar.
To manage Your Wish List and Gift Registry lists, log in, and then you should see a screen where you can manage your account, including the lists. Your lists will be shown along with the number of items in each list and the URL that can be sent to friends so they can purchase from your list. When you are shopping, you have the choice of adding an item to one of your gift registries or to My Wish List via the "Add to List" links that appear with each product. You can move items between lists, move them to the cart or delete them. Items can added to a list from either the products page and/or product detail page. The link appears below the Add to Cart button which displays a drop down menu of the lists available.
Shopping
How do I remove items from my shopping cart? When you're on the shopping cart page, click on the checkbox next to the item under the Select column. Next, click on Delete in the same column, after the list of your products.
How do I make a change to an item in my cart - I forgot to fill in the Gift Message? When viewing your cart, click on the picture of the product and it will take you back to the product page where you can add the gift message or change any other choices about that product. Add it to the cart, then make sure to delete the old one from the one.
I ordered some items, but now I can't figure out how to View my shopping cart. Click on the Checkout button which appears near the top right of every page showing products, or the Checkout link or Shopping Cart link in the Shopping Cart box near the top of the left sidebar.
What is the Ask a Question link? When you have a question about a specific product, click this link and you will be able to enter a question about that product and send it to us via email. The product name is automatically added to the email message.
Deliveries
Delivery and shipping charges are in addition to the gift cost. Please be careful when submitting information. We cannot be responsible for incorrect addresses provided. All local deliveries to business addresses will arrive by 5PM. If their office is closed for lunch, it will be delivered to a neighboring suite. If you need your order delivered to a local address by a certain time, please let us know the details so we may set up the on demand hand delivery with our courier service. Additional charges will apply for redelivery, multiple and time-sensitive deliveries.
If delivering to a gated community, we will need to gain access and will need special instructions. Residential deliveries, if no one is home, the package may be left at the front door if the courier feels it's safe or with a neighbor.
Shipping to hotels, please contact hotel so that they are aware and to expect the package. We will need the hotel's phone number also.
UPS ground estimates 1-3 business days for
East coast deliveries
3-5 business days for Mid-west deliveries
5-7 business days for West coast deliveries
These times are
estimated from UPS not Carried Away.
Shipping
Can I ship to multiple addresses? You will need to create a separate order for each address.
Why is the Add to Cart button not shown for some products? When ordering a single low-priced or light-weight product we ask that you contact us for ordering since we can usually find the most economical shipping method (perhaps USPS) for your situation.
Our packages are shipped within the continental USA via UPS, Monday - Friday via regular ground service, unless you choose otherwise. At this time we do not offer international shipping.
Shipping charges are based per address. To avoid extra charges and delayed deliveries, be sure you are providing us with a COMPLETE and CORRECT address, including suite # and company name if going to a commercial location. We can not ship to P.O. Boxes. There will be a minimum charge of $10 for address corrections. Also, providing a telephone number is helpful to the courier. The courier will only use this if they are having trouble with the delivery.
A link will be sent to you from UPS to track your own packages.
We promise complete satisfaction on all
products. We accept returns within 48 hrs of delivery if products
are damaged in shipping.
Original packaging must be saved.
We respect your privacy. Your credit card and contact information will be kept confidential.
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Checkout
Shopping Cart
When you are finished shopping, click Checkout. You will be taken to your shopping cart, where you can adjust quantities or remove items. To remove items, tick the checkbox and then click Delete. Be sure to click on Update Totals if you change quantities or remove items. If you forgot to add a gift message to a product, or want to go back and choose one or more of the options for a product, you can easily go back to the product by clicking either the product picture or product name. Once you make the corrections, add the item to the cart again, then make sure to delete the old item.
Customer Information
From your shopping cart, click on Checkout at the bottom of the screen. You will fill in your customer information and shipping information (if different than billing). It is very important that you enter your correct email address since this is where a copy of your order is emailed to.
Option to Pick up
If you live in Virginia and prefer to pick up your order from our location, check the box 'Will Pickup'. You will be contacted to make pickup arrangements.
Shipping to a Commercial Location
If the shipping address is a commercial location, please check the box 'Please click here if your shipping destination is a commercial location.'
Tell us additional information
If you have any additional information to tell us about your order, enter it in this box.
Messages for Gift Recipients
If you would like a gift tag enclosed with the product, please type your message in the 'Gift Message' box which appears on the product page.
Choose Payment
When checking out you may choose 'Email' or 'Credit Card'. If you choose Email, payment is not made at checkout. A copy of your order is emailed to us and to you. Carried Away Gifts will contact you promptly after receiving notification of your order and at that time will discuss your order and collect payment information.
Verify before placing order
If you chose payment by Credit Card, then you will click on Checkout once more. You will be shown the total product amount, options and prices for shipping cost, and grand total.
Credit Card Payment
After clicking Checkout once more, you will be taken to VirtualMerchant to enter your credit card number, expiration date, and CVV (Card Verification Value - a 3 or 4 digit security code that helps verify the legitimacy of your card.
After Payment
Once payment is completed, you will return to our website where you will be shown your receipt and have the option to print it. You will also receive a copy via email.
If you have a question on ordering or shipping, please contact us. We're glad to help.
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Payment
We accept MasterCard, Visa, AMEX, and Discover for your convenience.
General Info
Carried Away Gifts is a member of the Loudoun County Chamber of
Commerce
Carried Away Gifts considers itself an extension of your Marketing Department. We will gladly include any promotional items you may have.
NOTE: Chocolate is shipped only October through April.
For More Information
For additional information, please review our Terms and Conditions and Privacy Policy.